CUSTOMER MANAGEMENT (PQS L1)

TGS-2021002357

Course Overview

This is NEA-accepted Core Module for Cleaners (Level 1) under Enhanced Training Requirement for Cleaning Business Licence.


Learners will learn about following guidelines to provide customer service; and acquire knowledge and abilities to identify customers’ needs and expectations; maintain good interpersonal relationship and proper communication with customers; and practise good service delivery.


Upon completion of this course, learners will be able to identify the needs of customers and their expectations; perform measures to address customers' urgent needs by using techniques to assess them; identify areas of improvement from organisational requirements and procedures for customer handling and service delivery; understand principles of effective communication; identify types of triggers in the service environment that may lead to potential service challenges; apply service recovery procedures to respond to different types of service challenges; and identify service challenges that require escalation by using problem-solving tools and techniques.


Training Type

Part Time


Mode of Assessment
  1. Role Play
  2. Oral Questioning

Who Should Attend
  • Company-sponsored Cleaning Crew from licensed cleaning businesses
  • Self-sponsored Individuals considering joining the cleaning / Environmental Services industry as Cleaning Crew

Course Duration

1 Day


Total Training Duration (Hour)

Overall Course Duration - 7.5 hours


  • Total Training Hours - 7 hours
  • Total Assessment Hour - 0.5 hour

Certification Obtained and Conferred by

You will be awarded a Statement Of Attainment (SOA) upon completion of the course.

TSC Code: EVS-CFC-1005-1.1


Pre-requisites

Learners are able to speak, listen and read English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1; and have numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1.



Medium of Instruction & Trainer

English


Additional Notes

REFUND POLICY


  • For course withdrawal, the refund amount will depend on how many days before course start date that the withdrawal request is received by BESPOKE, as below:
  • More than Ten (10) days – Refund of 100% of course fee collected.
  • Four (4) to Ten (10) days - Refund of course fee collected with administration charge of $53.50.
  • Three (3) days or less – No refund of course fee collected.
  • For any amount of refund approved by BESPOKE, the refund amount will be made through a mode of payment that will be determined by BESPOKE at its sole discretion.
  • There will be no refund for partial attendance of the course.

Price
Course Fee Payable
Original Fee Before GST With GST (9%)
Course Fee $180.00 $196.20
Individual Pricing (Fee payable to Training Provider) Before GST With GST (9%)
SkillsFuture >=21 years old $90.00 $106.20
SkillsFuture >=40 years old $54.00 $70.20
Corporate Pricing (Fee payable to Training Provider)
Non-SME Before GST With GST (9%)
SkillsFuture >=21 years old $90.00 $106.20
SSG Funding >=40 years old $54.00 $70.20
SME Before GST With GST (9%)
Singapore Citizens and Permanent Residents $90.00 $106.20
SSG Funding >=40 years old $54.00 $70.20

Please note that prices are subject to change.
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Keyword Tags
Environmental Cleaning Environmental Services Customer Management Customer Management PQS L1